Privacy policy

Privacy Policy

Introduction

Welcome to Sister Coffee Aotearoa. We are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and disclose your Personal Information when you visit or make a purchase from our website, sister.coffee (the “Site”).

Contact Information

If you have any questions or concerns about our privacy practices, or if you would like to exercise your rights, please contact us:

  • Email: orders@sister.coffee
  • Mail: Sister Coffee Aotearoa, 35 Third Ave, Kingsland, Auckland, 1021, New Zealand.

Collection of Personal Information

1. Device Information

  • Purpose: To load the Site accurately and perform analytics to optimize our Site.
  • Source: Automatically collected using cookies, log files, web beacons, tags, scripts, or pixels.
  • Information Collected: Version of web browser, IP address, time zone, cookie information, sites or products viewed, search terms, and interaction with the Site.

2. Order Information

  • Purpose: To process purchases, payments, arrange shipping, and provide order confirmations and communications.
  • Source: Collected from you during transactions.
  • Information Collected: Name, billing and shipping addresses, payment information (including credit card numbers), email address, and phone number.

3. Customer Support Information

  • Purpose: To provide customer support.
  • Source: Collected from you when you contact us.
  • Information Collected: Name, email, and phone number.

Use of Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping, and keeping you updated on new products, services, and offers.

Sharing of Personal Information

We share your Personal Information with service providers to fulfill our contracts with you and provide our services. For example:

  • Shopify: Powers our online store. Shopify’s Privacy Policy
  • Other Service Providers: Starshipit, Sendle, and Recharge Subscriptions.

We may also share your information to comply with legal obligations, respond to legal requests, or protect our rights.

Behavioral Advertising

We use your Personal Information to provide targeted advertisements and marketing communications. For example:

  • Google Analytics: Helps us understand customer usage of the Site. Google’s Privacy Policy | Opt-out
  • Klaviyo: For marketing and referrals. [Opt-out via the unsubscribe link in emails]

Opt-out of targeted advertising:

Your Rights

GDPR (For EEA Residents)

You have the right to access, correct, update, or erase your Personal Information. To exercise these rights, please contact us.

CCPA (For California Residents)

You have the right to access, correct, update, or erase your Personal Information. To exercise these rights, please contact us. You may also designate an authorized agent to submit requests on your behalf.

Cookies

Cookies enhance your browsing experience by remembering actions and preferences. We use various cookies, including functional, performance, advertising, and social media cookies.

You can manage cookies through your browser settings. Learn more about cookies

Do Not Track

We do not alter our data collection and usage practices in response to Do Not Track signals.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal, regulatory, or operational reasons. Please review this policy periodically.

Complaints

If you are not satisfied with our response to your complaint, you may contact your local data protection authority or the Office of the Australian Information Commissioner (OAIC).

Last Updated: February 20, 2024