Refund policy

Return and Refund Policy

Coffee Purchases

As a fresh product, Sister Coffee Aotearoa is unable to offer a return or refund for change of mind or incorrectly ordered roasted coffee purchases once items have been shipped. If items have not been shipped, please contact us at orders@sister.coffee as soon as possible after purchase to make amendments.

If coffee items are faulty or damaged in transit, we will happily provide a replacement or refund. Please email photographic proof of the fault to orders@sister.coffee within 14 days of receipt of the item.

Brewing Items and Merchandise

For brewing items and merchandise, we accept returns or exchanges within 30 days of receipt of the item, provided the items are returned at the customer's expense, unused, and in their original packaging. If there is any damage or fault, we will happily provide a replacement or refund. Please email photographic proof of the fault to orders@sister.coffee within 30 days of receipt of the item.

Return Shipping

We recommend using Registered Post for all returns, as lost, stolen, or damaged items will be the responsibility of the customer.